I almost didn't stop. I was running a little late and the Sunday drivers were out a day early slowing the flow of traffic. I decided that I would pull in and see how the drivethrough looked; if it wasn't packed, then I would stop. But it's a Saturday afternoon and I've never seen fewer than three cars on a Saturday afternoon. I'm a Starbuck's junkie and I need my almost daily fix, especially before a 12-hour, no-break workday. The thought of a Starbuck's drivethrough drive-by gave me cold sweats, and I was delighted and amazed to see it empty.
I normally order a drip coffee, venti-sized, please, but on the special occasion of an empty drivethrough, I decided to splurge: venti vanilla latte. I pulled around to the window, grabbed my wallet, and selected the $5 bill I stole from Diane yesterday (hee hee hee). Two of the baristas greeted me as I drove up to the window. "We took a vote, and because you are so nice and in such a good mood every day when we see you, we decided to buy your drink for you today!"
Several thoughts crowded my mind, the first being, EXCELLENT!!, which was immediately followed by, "Wait, 'good mood'...are they sure they have the right guy?" which was closely followed by, "Who cares...FREE LATTE!!" Apparently they had served such an endless series of foul-mooded people, that my neutral moodiness was a breath of fresh air. Either way, I got a free latte and it made my day. And to think I almost didn't stop...and I still have Diane's $5!
Saturday, December 09, 2006
It Pays to Be Nice
Posted by batteredham at 1:45 PM
Labels: food, life-lessons, lost art of customer service, SCORE
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